Delivery, exchange & return
DELIVERY
Usually the item will be sent from us within 1-3 working days after the order is received. Sometimes it happens that one of the goods you ordered is not in stock and this is then listed as remaining, that is, we reserve ourselves for final sale. If this happens, we always notify the customer in question and propose a new delivery time. If your order could not be shipped within the framework of our delivery times in these purchase conditions, you have the right to cancel your purchase.
SHIPPING
We ship your item with Postnord and DHL, among others. Costs associated with shipping are stated in connection with the purchase.
EXCHANGE, RETURN and COMPLAINT
Regarding exchanges, changes, complaints and returns. Please email us at retur@eqviptus.com first!
You have a free return and exchange right within 30 days of receiving the item, provided that you have not used the item and that it is returned in undamaged/unopened condition. All possible tags and labels must remain and the product's original packaging must also be returned. Take care of the item and package the unused item well before returning it. The item must be returned undamaged and in new condition. The right of return and exchange does not apply to special orders.
If it is also a complaint due to damaged goods or that we dispatched the wrong goods, we will refund you the return shipping at the same time as refunding what you paid for the goods if the goods are not still in stock.
You are responsible for the item until we receive it.
In case of exchange, return or complaint, we follow the Swedish Consumer Agency's rules for e-commerce (Consumer Purchase Act).
NOTE: Free return does not apply to products marked with "Outlet". Return shipping is paid by the buyer.
CHANGE
Regarding exchanges, changes, complaints and returns. Please email us at retur@eqviptus.com first!
1. You have full exchange rights within 30 days. Visit Eqviptus.com to see if your desired item is still available. If it is no longer available, you can instead exchange it for another/other goods. Always email us so we can reserve the new item for you (retur@eqviptus.com). If you don't do this, you run the risk of the item you want running out of stock before we have time to reserve the replacement.
2. Send the item back to us. All goods sent back must be well packaged and packed in a bag or box. When returning the item, put the item and its original box/packaging in a package or bag. You are responsible for the item until we receive it.
Send the item to address:
Eqviptus AB
Tostaryd 3
541 98 Värsås
Sweden
We will solve a return slip/code for you, email us at the address mentioned above!
3. When we have received the return and approved it, we will send you the new item. If the new item is more expensive, you pay the difference against the invoice (10 days net) (only the difference) when you pick up the package and if it is cheaper, we will refund you the difference. If you paid against an invoice, you will be invoiced or credited/reimbursed for the difference. An exchange normally takes place 2-7 working days after we have received your item. Any refund normally takes place within 1-2 weeks (according to law a maximum of 30 days applies).
RETURN
1. In the unlikely event that you regret your purchase, you return the item. You have full right of return within 30 days. Send with a copy of the delivery note clearly marking which articles are returned in the package. Always state the reason for the return.
2. Send the item back to us. All goods sent back must be well packaged and packed in a bag or box. When returning the item, put the item and its original box/packaging in a package or bag. You are responsible for the item until we receive it.
Send the item to address:
Eqviptus AB
Tostaryd 3
541 98 Värsås
Sweden
We will solve a return slip/code for you, email us at the address mentioned above!
3. When we have received the return and approved it, we will pay you back the money. If you have chosen to pay by invoice, please note that it may be good to pay the invoice even if you return an item to avoid reminder fees if your due date is exceeded. Return NOT the unpaid invoice together with the goods to us (see below).
Refunds normally take place 1–2 weeks after we have received the item.
COMPLAINT
1. SEND AN EMAIL AND DESCRIBE THE ERROR. PREFERABLE WITH A PHOTO. SEND TO support@eqviptus.com
2. Return the faulty item to us. We will solve a return slip/code for you, email us at the address mentioned above!
Send the item to address:
Eqviptus AB
Tostaryd 3
541 98 Värsås
Sweden
3. When we have received the item and approved the complaint, we will correct the error if possible and return the item. If the fault cannot be rectified, we will send a new item provided it is in stock. Should neither of the above two options be possible, we will refund you what you paid for the item. Be sure to leave your bank account number on the return form, the money will normally be refunded within two weeks (according to the law a maximum of 30 days applies).