About personal data

For us at Eqviptus, it is always important that your personal data is handled in a safe and secure manner. We comply with all laws and regulations that apply to personal data protection. This policy helps you i.a. to understand what kind of information we collect and how it is used. You are always welcome to contact us with your questions or concerns about how we handle your data. Eqviptus AB, 559017-9072, Stationsgatan 7, 541 30 Skövde, Sweden is the data controller for the processing of your personal data. If you need to contact Eqviptus, you will find contact details on the website.

What personal data do we process?

We handle information about you slightly differently depending on whether you are an unregistered customer browsing and shopping, or whether you have created an account and are thus a member, or whether you have registered that you want information from us by signing up to our newsletter. Below you can read about what applies to each category.

Information about you as a customer

To be able to manage your orders and purchases do we need to process this data about you;

Name

Address, telephone number and e-mail

Social security number (for certain payment options)

Payment information and payment history

Information about your order (e.g. order number, product, delivery address and invoice)

We do this with the legal basis execution of the purchase agreement; without this information we cannot fulfill our contract with you. We save the information for 36 months from the time delivery and payment have taken place in order to help you with any complaints and warranty matters.

 

So that we can follow the laws and regulations that apply to us do we need to process this data about you;

Name

Address

Payment information and payment history

Information about your order (e.g. order number, product and delivery address)

We do this with the legal basis legal obligation , which means that we must handle the data to comply with the laws to which we are subject. An example is the Accounting Act, and therefore we save this information with limited access for 7 years + the current year.

So that we can offer a customer service to you do we need to process this data about you;

Name

Phone number and email

Social security number (for certain payment options)

Payment information and payment history

Information about your order (e.g. order number, product, delivery address and invoice)

Information that you provide yourself in your communication with us

We do this with the legal basis that the treatment is necessary to satisfy our and your legitimate interest of being able to answer questions from you. We save the information for 36 months to be able to resolve customer service issues but also to be able to handle any complaints.

 

To be able to market us to you and display our products and offers both on our site and through partners, we handle the following data about you:

IP

Data collected from cookies and the like, for example which products you have clicked on and pages you have visited

Order number

We do this with the legal basis that the treatment is necessary to satisfy our legitimate interest of marketing our products to you up to one year after your last activity on our site. To do this, we use various external advertising services and partners. You can also read more about this collection, sharing and use of data and delete the data handled through these channels by following the links below:

Google:  https://policies.google.com/privacy/partners

Facebook:  https://www.facebook.com/ads/about/?entry_product=ad_preferences

If you want to receive our newsletter, receive various offers, take part in customer surveys, give feedback or ask a question in our customer forum do we need to process this data about you;

Name

Address, telephone number and e-mail

Information you provide yourself (e.g. your opinions, your feedback and the like)

We only do this when we have received yours consent in connection with you handing over the information. The storage period may be different depending on the situation, but is always included in the consent you give at that time, the consent can be revoked at any time by you who is registered.

Who can we share your data with?

We sometimes share information, including personal data, with certain recipients in order to perform the processing described above. In some cases, when third-party suppliers and partners process data on our behalf or otherwise required by law, we draw up personal data processing agreements to ensure that these parties also process your personal data in accordance with the law. We never sell your data to anyone else without your permission. Those with whom we may share your information are:

Service providers

In order to fulfill the purposes of our processing of your personal data, we share your personal data with companies that provide services to us, e.g. to manage the dispatch and delivery of your goods or to provide certain systems. These companies may only process your personal data according to our express instructions and may not use your data for anything other than this.

Payment service providers

To administer payments via the site, we use various payment service providers. The payment service provider is the personal data controller for its own processing of your personal data, and has separate conditions that apply to them. You get information about their terms and handling of personal data when you choose which payment method you want to use on the site.

Collaborative partners

In order for us to be able to compensate our partners for traffic to us that has been driven via their channels, we share information with our partners such as order number and purchase amount. The data is shared for that purpose only, and is not sold or shared further.

Other recipients

We may transfer your personal data to other recipients, e.g. authorities, if required by us by law. If all or parts of our business is sold or integrated with another business, your personal data may be disclosed to our advisors, any buyer and their advisor and passed on to the new owner of the business.

Your rights

You have the right to know which personal data from you we use, through a so-called register extract. If you would like a complete register extract, you can contact our customer service and they will help you.

We want to ensure that your personal data is correct and up-to-date, and you also have the right to have incorrect information about you corrected. If the information you provided to us changes, e.g. if you change your e-mail address, name or your payment details, or if you want to cancel your account, just contact our customer service.

In order for you to receive information about how we process personal data, we have chosen, in addition to this policy, to also provide information in connection with the collection of personal data, which shows which data we process, the legal basis for the processing and how long this data is estimated to last to be treated. In addition, updated information about the processing of personal data is always published on our website.

On those occasions when we process your personal data based on your consent, you have the right to withdraw your consent to the processing at any time. You also have the right to object to certain processing, for example for purposes related to direct marketing and newsletter sending. Under certain circumstances, you also have the right to have your personal data deleted or blocked. However, this does not apply if, for example, we are obliged by law to preserve or otherwise handle the data, or if the data is needed to be able to fulfill an agreement with you.

Contact

If you have any questions about how we take care of your personal data, you are always welcome to contact our customer service. If you are not satisfied with the answer you have received from us or how we handle your data, you have the right to submit a complaint to the competent supervisory authority.

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